Betano Privacy Policy — Your data is safe with us

Welcome to Betano. This Privacy Policy explains what information we collect from you when you use the Betano platform, how we use it, and how we keep it secure. This policy applies to the betano-jit.com website, the mobile app, and all Betano services.

We believe transparency is the best policy. This document avoids complex legal language and presents everything in plain terms. By using this platform, you are considered to have agreed to this privacy policy, so we encourage you to read it carefully before registering.

This privacy policy has been developed in accordance with international data protection standards (GDPR). It has been translated for users in Bangladesh, however the English version shall be considered definitive in the event of any legal dispute.

Betano only collects the information necessary to provide its services. We never ask for excessive or unnecessary data. A detailed breakdown of what we collect is provided below.

Directly Provided Information

• Full name, date of birth, and nationality — for account verification.
• Email address and mobile number — for communication and security purposes.
• Residential address — for KYC verification.
• ID document details (NID/Passport) — to verify age and identity.
• Payment details (bKash/Nagad number, bank account) — for processing transactions.

Automatically Collected Data

• IP address and device information — for security and fraud prevention purposes.
• Browser type and operating system — for platform optimization.
• Session data and log files — used for technical troubleshooting.
• Betting history and gaming patterns — to promote responsible betting.
• Cookies & tracking data — to enhance your user experience.

Betano uses your data only for specific, legitimate purposes. There is a clear reason behind every data point we collect, and it is never used beyond that purpose. Our core principle is simple — collect only what is necessary.

• Account Management: Your information is used for registration, login, and account verification processes.
• Financial Transactions: Information is required for deposits, withdrawals, and payment verification.
• Customer Support: Our support team uses your information to resolve your issues.
• Security Assurance: Data is analyzed to prevent fraud, money laundering, and unlawful activity.
• Responsible Betting: Betting patterns are analyzed to identify potential signs of problem gambling.
• Promotional Communications: Information about bonuses and offers is sent with your consent.
• Legal Compliance: Your data is used to ensure compliance with regulatory requirements.
• Service Improvement: Anonymized data is used to improve platform performance.

Betano never sells your data. However, in certain circumstances, limited information may be shared with trusted third parties — who are held to the same strict privacy standards we uphold.

When Your Data May Be Shared

• Payment Processors: For verifying transactions with payment partners such as bKash, Nagad, or your bank.
• KYC Service Provider: Identity document details shared with identity verification providers.
• Legal Authority: In compliance with court orders or directives from regulatory authorities.
• Security Partners: With specialist organizations dedicated to fraud prevention.
• Business Succession: In the event of a company acquisition or merger.

Betano uses industry-leading standards to protect user data. Our security measures operate across multiple layers — technical, organizational, and procedural.

• SSL Encryption: All data transfers are encrypted using 256-bit SSL/TLS technology.
• Database Encryption: All sensitive data stored is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP or authenticator app for an extra layer of security at login.
• Firewall & DDoS Protection: Robust firewalls to protect servers against cyber attacks.
• Regular Security Audits: Independent third parties regularly conduct security audits of our systems.
• Access Controls: Only authorized personnel are permitted to access specific data.
• 24/7 Monitoring: Round-the-clock system monitoring to detect any unusual activity.

Betano's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help recognize you on your next visit.

Types of Cookies We Use

You can disable cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may affect the functionality of some platform features.

Betano does not retain any data longer than necessary. A specific retention period is defined for each type of data, based on legal obligations and legitimate business needs.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Support-related communications for up to 2 years.
• Betting History: Up to 3 years after account closure.
• Log Files & Technical Data: Up to 90 days.

Every Betano user has full control over their personal data. Under international data protection laws, you are entitled to the following rights.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request your data in a readily readable format.
• Right to Object: You may object to your data being used for marketing or profiling.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

To exercise these rights support@betano-jit.com-. We will endeavor to respond to your request within 30 days.

Betano is an adults-only platform. We do not knowingly collect data from anyone under the age of 18, nor do we permit minors to use the platform.

• Age verification is carried out at the time of registration.
• Age is verified through identity documents during the KYC process.
• Any account identified as belonging to a minor is closed immediately.
• Any data found to belong to a minor is permanently deleted.

Betano may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and notify you of any significant changes via email or platform notification.

• For minor changes, only the date will be updated.
• You will be notified by email of any major changes.
• Continued use of the site after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

For any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. We typically respond within 2–5 business days.

• Email: support@betano-jit.com
• Live Chat: Available on the platform 24/7
• Website: betano-jit.com